Shipping, Returns, & Warranty Info
Free shipping on all orders. Two-day delivery anywhere in the United States for all purchases over two thousand dollars and ground delivery for all other orders.
Every Watch Has A Story, holds the highest standards for the merchandise we sell to our clients. As such our return policies are in place to ensure that our merchandise retains its exceptional quality. Returns and exchanges are permitted within 14 days from the original purchase date for watches & 3 days for accessories, if accompanied by a sales receipt. We only accept returns or exchanges in original condition: unworn, no scratches, in the original packaging, original tickets, with the warranty and instruction booklet. Watches must be returned with any links removed when sized. In the event that any of these or additional items are not returned, item may not be eligible for return. Concurrently, some merchandise may be subject to additional review before consideration for return or exchange. Monetary refunds are issued to the original purchaser via the original tender. Returns or exchanges are not permitted on any special order or engraved item.
Your watch is covered by our two year Every Watch Has a Story Warranty. Our exclusive warranty covers your watch for a period of two (2) years from the date of purchase. Your warranty covers defective material or workmanship under normal use. We will repair your watch at no cost to you.
Your warranty does not cover: General wear and tear resulting from typical use, including crystal, case, strap, bracelet, etc; damage resulting from improper use or handling, accidents or negligence, including dropping or impact with hard surfaces; damaged or loss gemstones or decorative elements.
Unauthorized Repairs: Repairs or servicing work accomplished by third parties without explicit written consent and authorization from Every Watch Has a Story will automatically invalidate your warranty. In this event, repair of any current or future damage becomes the responsibility of the purchaser.
Manufacturer’s Warranty: Certain watches retain their original manufacturer warranty. If your watch requires warranty service, please notify Every Watch Has a Story and we will advise on whether to send your watch direct to the manufacturer or to us for servicing.